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If you are in need of warranty or RMA service for your currently made E-MU product, you must contact us through our tech support email system before you can send us your E-MU product for repair or replacement.
E-MU hardware products sold in the USA or Europe have a full 1-year warranty. |
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Please note: The following service/repair centers listed below only have expertise to repair our older legacy and discontinued E-MU hardware products such as our keyboard synthesizers, MIDI modules or hardware samplers.
For service or technical support on current or recent E-MU products such as our Audio Interfaces, Xboard Keyboard Controllers, and USB products, please contact E-MU technical support.
DO NOT ship your defective product to the repair center without contacting them first. We highly recommend you contact the service center prior to shipment to confirm that they are able to service and supply parts for your E-MU product. E-MU is not responsible for freight or any other charges should you ship an E-MU product to the service center that cannot be repaired.
USA Service/Repair Centers |
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| E-MU Legacy Hardware Instrument Repairs |
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EPR Electronics |
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EPR Electronics does not provide any E-MU product technical support and only has limited repair capability for the E-MU 1616/1616M and 1820/1820M.
European Service/Repair Centers |
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Cimple Solutions
London, UK
Phone: +44(0)845 862 7171
Site: www.cimplesolutions.com |
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Synthesizer Service Department
Germany
Phone: +49 2632 300811
www.synthesizerservice.de |
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L.E.M.I. di Felice Manzo
Italy
Phone: +39 011 231092
Email: lemi.torino@lemi.org
Site: www.lemi.org |
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Ensoniq Legacy Hardware Instrument Repairs
Ensoniq has gone out of business as of several years ago and we here at E-MU no longer have any expertise, parts, repair capability, information or support for Ensoniq legacy and discontinued products. All support files that we have for Ensoniq products are located on our website under the Support section, Software & Manuals - Legacy hardware.
For Ensoniq parts and repairs, your best option would be to contact TheSoniq. TheSoniq is the only authorized Ensoniq Service Center in the world. |
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TheSonic (Tee - Sonik)
408-567-9277 or via email
thesoniq@prodigy.net
www.thesoniq.com |
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| To order older Ensoniq options/manuals/sounds, please contact: |
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SYNTAUR PRODUCTIONS
1418 N. Walnut Ave.
New Braunfels, TX 78130 |
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Orders: 800-334-1288
Info & Foreign orders: +1 830-627-1530
Fax: 830-627-1531
Web: www.syntaur.com
eMail: syntaur@juno.com |
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